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Gate & Bag Policy



Xtream Arena has implemented a clear bag policy for all ticketed events.  A clear 12” x 6” x 12” bag or smaller will be permitted as well as small clutch style purses or wallets. Patrons will be asked to return any bag that does not meet this criteria to their vehicle prior to entry. Diaper bags or medical bags are allowed to exceed that size limit, but will be searched. This policy is subject to change based on a show's request. Please see image below for referene to bag policy. 




Banners and signs are permitted as long as they do not block the view of others, interfere with the event, contain advertising of any form, present a safety hazard or contain political or obscene material. Banners may not be affixed with any type of material that is permanent in nature or that alters the facility in any manner. Poles and sticks are prohibited. Building management reserves the right to remove any banner or sign. Signs may also be prohibited, if requested by the event.


For most events, at the request of the artists and/or leagues, small point & shoot cameras are allowed. Professional cameras (specifically cameras with professional/detachable lenses and flash) are not permitted. Xtream Arena & GreenState Family Fieldhouse reserves the right to examine and prohibit the use of any camera that conflicts with the policy set by the event. Audio recorders, video recorders and digital cameras with video capabilities are prohibited during all events.


We ask all guests to arrive early and travel light, as you may be subject to search, which includes metal-detecting hand wands upon entry. For safety reasons, prohibited items include but are not limited to:

  • Alcohol, drugs, illegal substances or any paraphernalia associated with drug use
  • Animals (except trained service animals and service animals in training for guests with disabilities)
  • Audio/Video recorders, professional cameras, tripods
  • Cans, bottles, coolers or other similar containers
  • Electronic cigarettes / vape pens inside facility
  • Fireworks
  • Flags/Signs with poles
  • iPads
  • Laptop Computers
  • Laser pens/pointers of any type
  • Noisemakers such as air horns
  • Outside food or beverages (except for medical purposes)
  • Oversized bags, backpacks, duffel bag
  • Pepper spray/Mace
  • Strollers
  • Umbrellas
  • Weapons of any type, including chains, knives, firearms and spiked jewelry (including permit to carry)
  • Any other item deemed unacceptable by event/building management


If an item is revealed during a search, patrons may dispose of the item or they may return the item to their vehicle. Xtream Arena & GreenState Family Fieldhouse does not safeguard any personal belongings or items of any type.


For your safety, once a person exits Xtream Arena, re-entry is strictly prohibited.


In order to pick up your tickets please bring with: 

  • A government issued ID matching the name on the account, the credit card used for the purchase, and the confirmation number will be required to pick up tickets.
  • Tickets will be released only to the person whose name appears on the ticket envelope.
  • For event specific will call information, please see our event calendar for instructions.


*Please note: Some events have additional restrictions on picking up tickets at will call. 

For more information regarding policies, procedures, directions, parking, where to stay, area attractions, and food and beverage please visit the "Plan Your Visit" tab on the Xtream Arena Website

For a full list of frequently asked questions and event policies, visit the Heartlanders FAQ page.